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Terms and Conditions

Last updated: 01/04/2026

Welcome to the website of Keen Care and Support Ltd (“we”, “our”, “us”). By accessing or using our website (https://keencareandsupport.uk), you agree to comply with and be legally bound by these terms and conditions of use. Please read them carefully. If you do not agree with these terms, please do not use our site or services.

1. Company Information

Keen Care and Support Ltd is a registered limited company in England and Wales. We provide home care services for elderly people and individuals with disabilities in Berkshire.

2. Scope of Services

Our services include but are not limited to:

  • Personal care (washing, dressing, grooming)
  • Companionship and emotional support
  • Meal preparation and nutrition support
  • Light housekeeping and domestic assistance
  • Live-in care and overnight care
  • Mobility support and medication reminders

 

Service availability may vary based on location and care needs. Services are provided subject to individual assessments and care agreements.

3. User Obligations

As a user of our website and services, you agree to:

  • Provide accurate and up-to-date information during any contact or care planning process.
  • Respect the rights and dignity of our carers and staff.
  • Comply with all applicable laws and regulations in using our services.

 

4. Client Agreements

Before services commence, a written care agreement will be issued, outlining the scope of care, schedule, pricing, and cancellation terms. This agreement must be signed before care begins. Prices are discussed on an individual basis and may be subject to change with notice.

5. Payment Terms

Invoices are issued on a weekly or monthly basis, depending on the agreement. Payment is due within the timeframe stated on the invoice (typically 7–14 days). Late payments may incur interest charges.

6. Cancellations and Refunds

Clients must give at least 24 hours’ notice for non-emergency cancellations. Services cancelled with less than 24 hours’ notice may be charged in full. Refunds are provided only under certain conditions outlined in the care agreement.

7. Website Usage

All content on this website, including text, graphics, logos, and images, is the property of Keen Care and Support Ltd. Unauthorized use or reproduction is prohibited. You may not use the site in any way that could damage or impair our website’s functionality or security.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with the Data Protection Act 2018 and the UK GDPR. Please review our Privacy Policy and Cookies Policy for more information on how we handle your data.

9. Liability

We aim to provide high-quality care and support, but we do not accept liability for:

  • Loss or damage not caused by our negligence
  • Loss of income, business, or data
  • Events beyond our reasonable control

 

Our total liability shall not exceed the total amount paid for the services in the 3 months preceding the claim.

10. Termination

We reserve the right to terminate or suspend access to our services or website at any time without prior notice for violations of these terms or if we suspect misuse.

11. Governing Law and Jurisdiction

These terms and any disputes arising from them shall be governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Contact Information

If you have any questions about these terms, please contact:
Keen Care and Support Ltd
Email: info@keencareandsupport.uk
Phone: 0330 133 4229
Website: https://keencareandsupport.uk