Privacy Policy

Last Updated: 01/04/2025

At Keen Care and Support Ltd, we are committed to protecting your privacy when you use our website, https://keencareandsupport.uk. This Privacy Policy outlines how we collect, use, and safeguard any personal information you provide while visiting our site, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact us through our website—such as by completing an enquiry form—we may collect your name, email address, telephone number, and any information you choose to include in your message. Additionally, like most websites, we collect technical information such as your IP address, browser type, and details about your interaction with the website, which helps us analyse and improve our online services.

The information you provide is used solely to respond to your enquiry, deliver relevant information about our services, and improve your browsing experience. We do not use your personal data for unsolicited marketing, and we will never sell or lease your information to third parties. Data may be shared only with trusted service providers, such as our web hosting or IT support teams, under strict confidentiality agreements and solely for the purposes of operating and maintaining the website.

We use cookies and similar technologies to enhance your browsing experience and understand how our site is used. These cookies may collect anonymised statistics and usage patterns. You have the option to accept or decline cookies through your browser settings.

Your data is stored securely and accessed only by authorised personnel. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

You have the right to access the personal data we hold about you, to request corrections, and to ask for your data to be deleted, restricted, or transferred. If you wish to exercise any of these rights or have concerns about how your data is being handled, please contact us at info@keencareandsupport.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

This Privacy Policy may be updated from time to time. We encourage you to check this page periodically to stay informed about how we are protecting your information. By using our website, you agree to the terms outlined in this policy.